Policies

 

albertine-policies

Domestic Shipping

All orders to the United States are shipped via UPS Ground Service at a flat rate of $15 for orders in value up to $300. A delivery tracking number is provided.

Orders in excess of $300 ship free of charge.

If you wish to expedite a delivery, you must contact our NYC store directly.

International Shipping

We do not currently offer International Shipping through our website.

Order Processing

Orders are processed daily from 12pm – 5pm EST on days the NYC store is open. Orders placed after 5pm will be processed the following day. Orders placed on days our NYC store is closed will be processed on the next business day.

Unique Items

Some items for sale on the website may be one-of-a-kind, and also available for sale in our NYC store. While we make every attempt to keep our online inventory accurate, there may be times when items that appear available online are already sold. In these instances, you will be notified, and your transaction for that item will not be completed. The remaining items from your order will be processed normally. If another similar item is available we will notify you, but we will not substitute an item without your consent.

Return Policy

We hope that you are completely satisfied with your purchase. If you wish to return your purchase, you may do so within 10 days of receiving it. Returned items can be exchanged for other merchandise and/or a store credit. Refunds are not issued under any circumstances. Returned items must be undamaged, unaltered, unworn with all tags intact and must include original packaging.

Please note that all sale and discounted items are final sale. Albertine cannot accept returns or exchanges on these items.

Prior to returning merchandise, you must obtain a Return Authorization number from us either by email, or by phone. Please include your original receipt in the returned parcel, along with a copy of the Return Authorization number.

Returned items that are not accompanied by an official Return Authorization number may not be accepted. If you have questions, you can contact one of our sales representatives who will be happy to talk you through our returns procedure.

Sale Price Adjustment Policy

Albertine will offer a sale price adjustment on merchandise purchased up to 7 days prior to the start date of a sale or promotion. The exact style and size of an item must be available for purchase at the time your request is made. All approved sale price adjustments will be applied in the form of a store credit. Please note that we will not be able to provide price adjustments on items originally purchased on sale.

Privacy Policy

Albertine respects your concerns about privacy and follows strict procedures to protect customer information and to ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.

Albertine gathers online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.

We collect information from you when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or inquire after as to improve our features and customer service on our website.

Shipping addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or inquiries placed through our site.

Addresses may be used for periodic mailings from Albertine about new products and services. Cookies are used in our eShop, but only to keep track of the contents of your shopping cart once you have selected an item.

Terms & Conditions

When accessing this website you agree to all terms and conditions. The Albertine website is provided solely for personal, non-commercial use. The use of this website for any commercial purpose is not allowed.

Acceptance of your Order

If you place an order through our website, it will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock.

If items you order are out of stock, subject to a delay, or the price is higher than that shown on your order, we will attempt to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your consent.

The Website

Given the unpredictability of technology and the online environment, Albertine makes no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.

The content of our website is presented, “as is”, and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.

Colors

We make every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website.

Jurisdiction

This website is controlled and operated by Albertine Corp. These terms and conditions and all matters connected with any order you place in our website are governed by laws of the United States of America.

Copyright Statement

This website is owned and operated by Albertine Corp. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Albertine Corp. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Albertine Corp.

General

We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions.

WE RESERVE THE RIGHT TO LIMIT OR REFUSE ANY ORDER.